IT optimization provides the foundation of digital transformation initiatives, and is also viewed as the primary bene t according to 72% of respondents. Optimizing IT processes was the leading response in every region, for every vertical, and at the executive level. The competitive advantage came in second, and is viewed as a bene t by 56% of the organizations, as innovative new applications utilizing data analytics support customer interaction and the ability to respond quickly to changing business requirements. Business process optimization (49%) and employee productivity improvements (48%) rounded out the top four. Interestingly, verticals that tend to have higher
customer interaction—such as financial services, education, and healthcare—ranked employee productivity improvements ahead of business process optimization, likely because employees are on the front line of customer satisfaction. The Americas and Asia Paci c agreed with the results on the top four bene ts. However, EMEA reported a slightly stronger desire to support new business opportunities (47%), bumping employee productivity improvements (45%) to the number have to spot.
Article by F5 Network
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